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Thank you to all who took our survey. We appreciate
you sharing your thoughts to help us improve our service.
1. Where do you go most to learn about computer technology that pertains
to your business?
| The Internet - 49% |
IT publications – 1.5%
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| Trade publications – 35% |
Hardware vendor – 1.5% |
| Personal Friend – 7% |
Computer consultant –
1.5% |
| My company’s IT dept. – 3% |
CPA technology group – 1.5% |
2. What types of technology questions do you need answers for the
most?
| Accounting software –
44% |
Tech support for hardware/software
– 2% |
| How to work online – 29% |
System stability – 2% |
| Maintaining a network –
18% |
Sofware development –
2% |
| Creating a network – 3% |
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3. What do you give most credence to when you are making a technology
or software purchase decision?
| Vendor is reputable
provider – 23% |
Personal evaluation
in trial use – 8% |
| Questions answered
by specialist – 23% |
User testimonials
– 2% |
| Scalability/portability
for future – 17% |
IT consultant’s
input – 1% |
| Recommendation
of friend – 16% |
Value to clients
– 1% |
| Affordable price – 9% |
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4. For you, what is the most important customer service component
for technology or software?
| Timely technical
support – 73% |
Accurate information
– 2% |
| A helpful contact
person – 17% |
Availablity of
a network – 2% |
| An understanding
billing department – 2% |
No outsourcing
of tech support – 2% |
| Highly trained
technicians – 2% |
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5. Which of these services would be valuable to your firm or business?
(Respondees could choose more than one selection.
Percentages represent the numbers of people who had that selection
as one of their several choices).
| Working remotely
with access to business data - 57% |
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| Automatic backup
and virus protection – 55% |
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| Assistance in marketing
to potential clients – 53% |
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| Accessing client
data over the Internet – 53% |
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| Document management
over the Internet – 39% |
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| File sharing over
the Internet – 36% |
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6. My situation regarding online technologies is:
| Considering an
online or network solution – 30% |
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| No need for online
or network solution now – 29% |
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| Considering a web-based
application – 23% |
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| Currently an e-Accounting
or Insynq subscriber – 12% |
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| Use apps online
[currently] with client – 2% |
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| Other – 4% |
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copyright © 2004 InsynQ, Inc. All rights reserved.
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